Returns / Exchanges
Start a Return or Exchange
RETURNS & EXCHANGES. Did you order the wrong colour, size, or did the item not fit right? Click the button below to start your return or exchange. Please note, we no longer have physical locations and all returns must be made using the return portal
Is your item damaged or defective?
If you have received a damaged or defective item please contact customer service at [email protected] help us resolve this as quickly as possible, please provide the following:. Once we receive this information, our team will review your claim and get
Where's my refund?
If we have issued you a refund, please note the funds can take up to 5 business days to appear on your statements. If your original method of payment has expired or been lost, please contact your bank.
Why doesn't my refund total match what I paid?
Initial shipping costs and package protection are non-refundable, returns are also subject to an $8 restocking fee (unless waived by customer support on products deemed defective or damaged).
Store Credit
Store credit incentive: Select store credit for your return and receive an extra 20% in value to spend online. Once store credit is issued, your balance can be found in your account using the e-mail you initiated the return with.