At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Bench

Store credit incentive: Select store credit for your return and receive an extra 20% in value to spend online.<ul><li style="font-size: 16px;">Store credit is issued once the returned item is received at our warehouse</li><li style="font-size: 16px;">Store credit doesn&apos;t expire</li><li style="font-size: 16px;">Once store credit is issued, your balance can be found in your account using the e-mail you initiated the return with</li></ul>

Store credit incentive: Select store credit for your return and receive an extra 20% in value to spend online. Once store credit is issued, your balance can be found in your account using the e-mail you initiated the return with.

Store Credit

Returns / Exchanges

Start a Return or Exchange

Is your item damaged or defective?

Where's my refund?

Why doesn't my refund total match what I paid?

Can I edit my order?

Can I cancel my order?

Order Status

Bench items bought at physical stores

Is your outerwear temperature rated?

How do I know what is final sale?

Do you do price adjustments?

Product Inquiries

I'm past my delivery date

I think my package was stolen

My order was returned to vendor?

Shipping & Delivery

Store CreditUpdated 2 months ago