At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Bench

<p>Initial shipping costs and package protection are non-refundable, returns are also subject to an $8 restocking fee (unless waived by customer support on products deemed defective or damaged).</p>

Initial shipping costs and package protection are non-refundable, returns are also subject to an $8 restocking fee (unless waived by customer support on products deemed defective or damaged).

Why doesn't my refund total match what I paid?

Returns / Exchanges

Start a Return or Exchange

Is your item damaged or defective?

Where's my refund?

Store Credit

Can I edit my order?

Can I cancel my order?

Order Status

Bench items bought at physical stores

Is your outerwear temperature rated?

How do I know what is final sale?

Do you do price adjustments?

Product Inquiries

I'm past my delivery date

I think my package was stolen

My order was returned to vendor?

Shipping & Delivery

Why doesn't my refund total match what I paid?Updated 3 months ago