At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Bench

<p>If we have issued you a refund, please note the funds can take up to 5 business days to appear on your statements. If your original method of payment has expired or been lost, please contact your bank.</p>

If we have issued you a refund, please note the funds can take up to 5 business days to appear on your statements. If your original method of payment has expired or been lost, please contact your bank.

Where's my refund?

Returns / Exchanges

Start a Return or Exchange

Is your item damaged or defective?

Why doesn't my refund total match what I paid?

Store Credit

Can I edit my order?

Can I cancel my order?

Order Status

Bench items bought at physical stores

Is your outerwear temperature rated?

How do I know what is final sale?

Do you do price adjustments?

Product Inquiries

I'm past my delivery date

I think my package was stolen

My order was returned to vendor?

Shipping & Delivery

Where's my refund?Updated 3 months ago