At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Bench

If you have received a damaged or defective item please contact customer service at info@bench.ca. To help us resolve this as quickly as possible, please provide the following:<ul><li style="font-size: 16px;">Order number&#xA0;</li><li style="font-size: 16px;">Style name of the item&#xA0;</li><li style="font-size: 16px;">Clear photos and/or a short video showing the issue (including a full view of the item and a close-up of the defect)&#xA0;</li></ul>Once we receive this information, our team will review your claim and get back to you within 48 business hours with the next steps.

If you have received a damaged or defective item please contact customer service at info@bench.ca.To help us resolve this as quickly as possible, please provide the following:. Once we receive this information, our team will review your claim and get

Is your item damaged or defective?

Returns / Exchanges

Start a Return or Exchange

Where's my refund?

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Store Credit

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Order Status

Bench items bought at physical stores

Is your outerwear temperature rated?

How do I know what is final sale?

Do you do price adjustments?

Product Inquiries

I'm past my delivery date

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My order was returned to vendor?

Shipping & Delivery

Is your item damaged or defective?Updated 3 months ago