At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Bench

On our product details pages, below the product description, you will see three icons, the center icon will either say Easy Returns or Final Sale, as seen below. Final sale products cannot be returned or exchanged. <img src="https://attachments.gorgias.help/JWE4j73yLJ6ZlV9b/hc/0eMnwxKGAGx9bDNo/2026030516-a9c7611f-b456-4b5e-9802-d868914fe458-2e974438-4903-47f9-880e-26a59d8be592.png" style="width: 300px;" class="fr-fic fr-dib">You will also see a notification in your shopping cart, as seen in this example:<img src="https://attachments.gorgias.help/JWE4j73yLJ6ZlV9b/hc/0eMnwxKGAGx9bDNo/2026030516-c9c0fa2d-23ce-4a65-8381-5676c2985045-ef8dbc61-55e0-476c-8ca1-83fb12536019.png" style="width: 300px;" class="fr-fic fr-dib">

On our product details pages, below the product description, you will see three icons, the center icon will either say Easy Returns or Final Sale, as seen below. Final sale products cannot be returned or exchanged. You will also see a notification in

How do I know what is final sale?

Product Inquiries

Start a Return or Exchange

Is your item damaged or defective?

Where's my refund?

Why doesn't my refund total match what I paid?

Store Credit

Returns / Exchanges

Can I edit my order?

Can I cancel my order?

Order Status

Bench items bought at physical stores

Is your outerwear temperature rated?

Do you do price adjustments?

I'm past my delivery date

I think my package was stolen

My order was returned to vendor?

Shipping & Delivery

How do I know what is final sale?Updated 3 months ago