At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Bench

<p>Please note, Bench products sold at third party stores such as Costco and Winners are a separate product assortment and varies from what is offered on Bench.ca.&#xA0;</p><ul><li>Bench.ca cannot process returns or exchanges for items purchased outside of Bench.ca, please contact the original retailer for more information</li><li>Bench.ca does not have information on inventory, restocks, and style assortments offered at third party retailers</li></ul>

Please note, Bench products sold at third party stores such as Costco and Winners are a separate product assortment and varies from what is offered on Bench.ca.

Bench items bought at physical stores

Product Inquiries

Start a Return or Exchange

Is your item damaged or defective?

Where's my refund?

Why doesn't my refund total match what I paid?

Store Credit

Returns / Exchanges

Can I edit my order?

Can I cancel my order?

Order Status

Is your outerwear temperature rated?

How do I know what is final sale?

Do you do price adjustments?

I'm past my delivery date

I think my package was stolen

My order was returned to vendor?

Shipping & Delivery

Bench items bought at physical storesUpdated 3 months ago