Our standard shipping estimate is 4-7 business days (excluding weekends). Occasionally, there are shipping delays which can be seen when viewing your tracking number.

Our standard shipping estimate is 4-7 business days (excluding weekends). Occasionally, there are shipping delays which can be seen when viewing your tracking number.&#xA0;<ul><li style="font-size: 16px;">Please allow us 10 business days to allow for potential delays</li><li style="font-size: 16px;">If there appears to be an address issue, please reach out directly to the carrier</li></ul>

I'm past my delivery date

If your tracking number indicates your order has been delivered but you don't see it, please check the following:. •   A neighbor, roommate or maybe the concierge in your building may have accepted the package on your behalf•   The postal carrier lef

If your tracking number indicates your order has been delivered but you don&apos;t see it, please check the following: &#x2022; &#xA0; A neighbor, roommate or maybe the concierge in your building may have accepted the package on your behalf &#x2022; &#xA0; The postal carrier left the package somewhere discreet to prevent it from being stolen &#x2022; &#xA0; The postal carrier marked the package as delivered a few days in advance If you still can&#x2019;t find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address. If you have purchased package protection, and it has been at least 5 days since the delivery date, you can begin an insurance claim here: <a href="https://claims.route.com/" rel="noreferrer noopener" target="_blank" title="https://claims.route.com/">https://claims.route.com/</a> If you have not purchased package protection and the package hasn&#x2019;t shown up after 2 business days, please reach out to info@bench.ca with your order number and we can help you file a claim with the carrier.Disclaimer: Carriers can take up to 10 to 15 business days to process a claim. We are not responsible for lost, undelivered, delayed or damaged packages.

I think my package was stolen

If your order was returned to vendor (Bench) due to shipping complications, please contact us at info@bench.ca. Once we verify shipping has been rerouted to us, we will issue you your refund. Refunds can take up to 5 business days to appear on your s

If your order was returned to vendor (Bench) due to shipping complications, please contact us at <a href="mailto:info@bench.ca">info@bench.ca</a>. Once we verify shipping has been rerouted to us, we will issue you your refund. Refunds can take up to 5 business days to appear on your statements.

My order was returned to vendor?

At Bench, our customers are very important to us. One of our Customer Service Team members will gladly address your needs and help you find a solution.

Our Customer Service Team works Monday through Friday, from 9:00am to 5:00pm EST. They can be reached by email at info@bench.ca

Shipping & Delivery

I'm past my delivery date

I think my package was stolen

My order was returned to vendor?